These Booking Terms & Conditions explain how reservations work at Luxury Student Residence. By submitting a reservation request, you agree to follow the steps described below.
1. Reservation request
The booking process begins when you complete and submit a reservation request through our website or authorised booking channels. Your request should include accurate personal details, preferred room type, and intended stay dates. Submitting a request does not create a confirmed booking or guarantee availability.
2. Personal availability confirmation
Once we receive your request, our team will review availability for your selected dates and room preference. We will contact you with a personal confirmation of availability, including the room offered, applicable rates, and any conditions that apply. All details will be confirmed in writing before any payment is requested.
3. No payment before confirmation
You are not required to make any payment until we have personally confirmed availability and sent you the official booking details. Do not send any deposit or card details unless you have received our written confirmation instructing you to proceed.
4. Reservation Deposit via Stripe
To secure your reservation after availability is confirmed, you must pay the non-refundable Reservation Deposit through our secure Stripe payment link. The deposit amount and payment deadline will be clearly stated in your confirmation message. Stripe processes all card payments in accordance with PCI-DSS security standards.
The Reservation Deposit is separate from the total accommodation fee and is required to hold your room for the agreed dates. Full payment terms for the remaining balance will be provided in your confirmation.
5. Room secured after deposit
Your room is considered secured only after we receive and confirm your Reservation Deposit. Once the deposit is cleared, we will issue a final booking confirmation with your reservation details, check-in instructions, and any additional information needed for your stay.
6. Cancellation and changes
The Reservation Deposit is non-refundable. Requests to change dates or room type after confirmation are subject to availability and may require an additional deposit. Please contact us as soon as possible if you need to modify your reservation.
7. Contact
If you have any questions about these terms or your reservation, please contact us at info@luxurystudentresidence.com.